Terms & Conditions

Last updated: 12 October 2026

These terms apply to all estimates, repairs and other services of Garage G&G Auto's, and to the use of our website and the Garage G&G app. By approving an estimate or using our services you accept these terms.

Who we are

Garage G&G Auto's, Santa Rosaweg 65 – 67, Willemstad, Curaçao (KVK 107785). E-mail: repair@garagegg.com

1. Estimates

• An estimate is based on the damage visible when we inspect the car (or, for an Online-Estimate, on your photos). An Online-Estimate is a rough indication only, not a binding offer.
• An estimate is valid for 30 days unless it says otherwise.
• Prices are in XCG and include OB (turnover tax) where it applies, as shown on the estimate.

2. Approval and extra work (supplements)

• We start a repair only after you approve the estimate — online through your personal link, or in writing (for example by WhatsApp or e-mail).
• Extra damage is often found only once the car is opened. We report it as a supplement and do that extra work only after you (or your insurer) approve it. Supplements you decline are not charged.

3. Appointments and check-in

• We plan an appointment with you to bring in the car. Please let us know as soon as possible if you cannot come.
• At check-in we fill in the Car Status Form together with you, noting the condition of the car and existing damage.
• Please remove valuables from the car. We are not responsible for personal belongings left in the vehicle.

4. Repair time

The expected ready date is an estimate. Waiting for parts, supplements or insurer approval can change it; we keep you informed.

5. Insurance repairs

When an insurer pays, you remain responsible for your own deductible and for any work the insurer does not cover. We may share repair details and photos with your insurer for the claim.

6. Payment and pickup

• The invoice must be paid before or when you pick up the car, unless we agreed otherwise in writing. We accept cash, card and bank transfer.
• We let you know when the car is ready for pickup. Please collect it within 7 days of that message; after that we may charge a reasonable storage fee, which we will tell you about first.

7. Parts and warranty

Parts are new (OEM or aftermarket) or used, as stated on the estimate. Warranty on our work and on parts is as stated on the invoice and does not cover damage caused afterwards by an accident, misuse, or repairs by others.

8. Liability

We repair your car with care. Our liability is limited to the amount of the invoice for the work concerned, except in case of intent or gross negligence, and never covers indirect damage such as loss of use. Report any complaint about our work as soon as possible, and in any case within 14 days after pickup.

9. Membership, points and the game

• Membership is free. We promote customers to Member; members earn points on paid invoices, tasks and the members' game, and can use them for the rewards shown in the app.
• Points have no cash value, cannot be transferred and cannot be exchanged for money. Rewards, prizes and the number of games may change.
• We may correct points that were given by mistake, and stop the membership in case of misuse.

10. Website and app

• The information on our website is given with care but without guarantee. Online-Estimates and prices on the website are indicative.
• Keep your app login private. You are responsible for what happens with your account.
• How we use personal data is explained in our Privacy Policy.

11. Changes and applicable law

We may change these terms; the version on our website applies. These terms are governed by the law of Curaçao, and disputes are brought before the competent court in Curaçao.